Shipping & Returns
We ship all our Cultcha Kids customers from our Popcultcha HQ in Geelong, Victoria!
We should have your order sent out 1-3 business days after you have placed the order. Please note that business days are (Monday to Friday 9am-5:30pm). If for some reason we are out of stock of an item on your order, we will ship you the balance of the order and generally put that item on back-order/pre-order for you (provided we are likely to receive more stock of the item) or we will refund you for that item (if we are not likely to get it back in). You will be notified about these issues (if they arise) via email or telephone by our customer support team.
We offer a flat rate of $6.99 shipping to any Australian address for all orders placed via the website, email or telephone if the total value of the order is under $100 (GST inclusive). This flat rate $6.99 shipping service is via standard Australia Post eParcel.
If your order is over $100 (GST inclusive), then we ship your order complimentary or freight free.
Again, this is all done through regular Australia Post eParcel.
Standard eParcel Shipping - Expected delivery after processing time (1-3 Business days), trackable through Australia Post
- VIC: 1-2 business Days
- NSW or ACT: 3-4 business Days
- QLD: 4-6 business Days
- NT and WA: up to 11 business Days
- TAS: 3-4 business Days
- SA: 3-4 business Days
We don’t like to brag at Cultcha Kids, but having been in the collectables industry for over 21 years now, we know how to put things in boxes and then send those boxes in the mail so that they arrive at your doorstep in one piece! We take the utmost care in ensuring your goodies get from our HQ to your home safely and securely. All our boxes are packaged by human hands, not robots.
Statues, Busts, Hot Toys and High-End Collectables
With Hot Toys we bubble wrap the individual Hot Toys cartons to give them a little extra padding in the courier/mail process. The only Hot Toys we generally don't bubble wrap are the bigger bulkier items that have carry handles in any event. With Sideshow items such as Statues and Busts, we send them out exactly the way they come in, factory sealed and in their original cartons. The only exception to these standards is where you, the customer, request us to open an item, inspect it for any potential shipping damage or defect and return it to the box exactly the way we found it.
Here at Cultcha Kids, we take pride in ensuring that your goods are packed carefully and arrive safely to your nominated delivery address.
However, sometimes items do become damaged in transit or some sort of manufacturing defect arises thereby making the goods unfit for their intended purpose. If this is the case with your item, please contact Cultcha Kids immediately via email to firstname.lastname@example.org or via telephone on 1300 586 291 (our Popcultcha HQ). Cultcha Kids will only accept returns, process refunds, or exchange goods if we are contacted or notified within 7 days of you receiving the goods at your nominated delivery address. Upon us receiving the notification of damage or a manufacturing defect, we may request photographic evidence of the parcel and/or the particular product that has the issue. We will review this photo and contact you at our earliest convenience to discuss your options in relation to the product issue.
Cultcha Kids deals in popular merchandise and at times products do pre-sell out and sell out shortly after arriving into stock. As such, if your goods received turn out to be damaged or defective, we will endeavour to replace the goods but this is always subject to availability. If the goods have subsequently sold out, you will be given a full refund or store credit instead, upon you returning the damaged item back to us.
Cultcha Kids will only issue refunds, exchange products and/or issue store credits if the defective item is returned to us in exactly the same condition it was received by the customer. Cultcha Kids will cover the shipping cost of defective item from the customer's nominated delivery address to our HQ in Geelong, Victoria. This can be done several ways; ie. Cultcha Kids emailing a returns shipping label to the customer to use at their local Australia Post Office, or by refunding the postage upon the defective item being received by us at HQ. However, it must be noted, that Cultcha Kids reserves the right not to reimburse postage costs unless it expressly approves of the item being returned to us at HQ - therefore, it is very important that if you have a defective or damaged item, you must contact us within 7 days of receiving that item.
Please Note - our Cultcha Kids Returns Policy is subject to change without notice.